Privacy Policy

Last Updated: 8/31/3026

Fort Benning Santa's Castle ("Santa's Castle," "we," "us," or "our") is committed to protecting the privacy of our donors, volunteers, families we serve, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, mailing address, and phone number when you volunteer, donate, sponsor an event, or contact us.
Donation Information: Payment details processed through our secure third-party payment processor (we do not store credit card information on our servers).
Volunteer Information: Details provided when signing up for volunteer opportunities, including availability and areas of interest.
Website Usage Data: Basic analytics such as pages visited, browser type, and time spent on our site, collected through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

Process donations and issue tax receipts
Coordinate volunteer opportunities and communications
Send updates about our mission, events, and impact (with the option to unsubscribe at any time)
Improve our website and services
Respond to inquiries and provide requested information

Information Sharing

Santa's Castle does not sell, rent, or trade your personal information to third parties. We may share information only:

With trusted service providers who help us operate (e.g., payment processors, email platforms), who are contractually obligated to protect your data
If required by law or to protect the rights, safety, or property of Santa's Castle, our volunteers, or the families we serve

Confidentiality of Families Served

Santa's Castle is dedicated to protecting the privacy and dignity of the military families we serve. Personal information shared to determine eligibility or facilitate gift distribution is kept confidential and used solely for program purposes.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect some site functionality.

Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at info@fortbenningsantascastle.org.

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